Please note, idekors initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to the idekors warehouse. In case of any refund discrepancies; Idekors may at its sole discretion, request you to share with us a screenshot of your bank statement.
Idekors 5 day returns policy gives you an option to return or exchange items purchased on idekors.com for any reason within 5 days of customer receiving the item. We only see and 360 degree video and ask that you don't use the product and preserve its original condition, tags, and packaging. Following are the conditions for all returns and exchanges:
- Pick up: In most locations, we offer a pick up service. Our customer service can arrange reverse logistics for you.
- Reverse Logistics charges - For all returns and exchanges we bear the responsibility of picking up the order from the customer location, however return shipping charges are to be borne by the customer returning the product. Return shipping charges are equivalent to 10 percent off MRP of products (For example for 5000 MRP 500 RS IAs to be beared by the customer.
- While returning any product, we request the customer to take picture and videos of the final packed product before handing over to our logistics partner and email or whatsapp the same to our customer service numbers.
- For any complaints regarding breakage, we need pictures of the broken product and complete product with packaging pictures in the first twenty four hours of the product being delivered, so as to confirm it defective or broken.
Upon receiving the product at our returns desk, we will fully inspect the condition of the product. It should include original packaging, tags, labels, manuals etc. and not be damaged in any way. Upon successful inspection, your refund will be processed as soon as possible.